Lost Your RealNetworks Code or can't unlock your game?

Unfortunately, we cannot provide support for games ordered through RealGames. DreamQuest Software is the original developer of the Classic games, but these games are distributed and supported directly by Real.com

First, make sure you have downloaded the correct game. If the main game screen says 'Pro' and not 'Classic' then you downloaded the wrong game. You need to download the Classic version of the game from Real.com at http://www.real.com/games/classicheartsspadeseuchre/

If the Classic game does not recognize that you have registered, please visit http://service.real.com/gamesoptions.html or call 1-206-674-2650 so Real.com can help you unlock your game and/or obtain an upgrade.

If you are interested in upgrading to the Pro version directly from DreamQuest Software, as a Pro player, you would get several more benefits:

• - Personal tech support direct from the game author.
• - Customizing images and sounds, including themed skins.
• - Creating their own personalized face for online play.
• - Assign, load, save, and print game hands.
• - Comparing detailed statistics with family using player profiles.
• - Cheat! View all the cards and the hand/score history.
• - Playing their own custom game variations online.
• - Quicker and more personal chats with macros, emotes, and voice chat.
• - Becoming a rated Master and finding secret rooms.
• - Support and card play tips direct from the original game author!
• - Lifetime free upgrades direct from the source!

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Special support offer for players
of Championship Hearts, Spades, and Euchre Classic
Upgrade to the premium 'Pro' version for only $17.99
for one game or $29.99 for all three games. Save $20 off
the full retail price of the Pro games alone!

http://dq.com/order/uprs.html
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My apologies for the confusion. If you have difficulty getting support from Real.com, I assure you that if you order from us, we will be quick to respond and get you back to playing the best card games anywhere!